Tabor Street | Burnley | BB12 0HL

How to Register with Us

Registering as a New Patient with us

New Patient Online Registration Form

Please click the link above to complete your registration with us. Please bring your medical card with you and the details of your last doctor.

Please note: We do not discriminate against any new patient wishing to register with us in any way including gender, race, ethnicity, marital status, disability, medical condition, age, social background or sexual orientation. This applies also to any member of staff.

All patients in the Practice are allocated a named GP – Dr Iqbal.

NB: If you change any of your personal details since registering with us, please inform the reception staff so we can update our records. This is very important.

Temporary Residents

We are always happy to see any relatives or friends staying with you if they need a Doctor or Nurse. They will need to fill out a short form for the information to be returned to their own Doctor. Please arrive 10 minutes before your appointment to allow time for completion of the necessary forms.

Please download our Practice Leaflet

Our Patient Charter

We aim to provide the best possible service to our patients and hope you feel that we achieve this aim. The care of your health is a partnership between yourself and the Primary Care Health Team. The success of that partnership depends on an understanding of each other’s needs.

Your Rights and Responsibilities as a Patient:

  • You can expect high quality care and treatment and to be treated with respect
  • You will be kept informed at all times of your medical care
  • You will be given a choice of hospital appointments as well as practice appointments
  • We expect you to treat staff and other patients with courtesy, and keep the practice informed of any changes to your details as well as your medical condition
  • We expect you to be punctual for your appointments and cancel if you cannot come
  • We also expect you to conform to the advice given to you and take any medication prescribed for you

We take into account the NHS Constitution in our decisions and actions and a copy of the Constitution is available for you to read, if required at the practice. Please contact the Practice Manager.

Policy on Violent or Abusive Patients

This Practice adopts a ZERO TOLERANCE approach to violence and aggression. Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property or the property of any persons within the Practice. This includes people banging on desks or counters or shouting loudly in an intimidating manner.

This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the above behaviour towards patients, visitors or staff. The Partners are committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour and to support zero tolerance to any incident that causes hurt, alarm, damage or distress. It also applies to any Partner or Employee of the Practice whilst on duties away from the Surgery if their duties are related to the business of the Practice.

Patients who are violent or aggressive towards any person on Surgery premises will be removed from the Practice list.

Stoptober

Stoptober and Local Stop Smoking Support Services in Lancashire Quit Squad provides stop smoking support in the Lancashire Area. For further information on the provision of stop smoking support services in Cumbia, Blackpool and Blackburn with Darwen, please see the links below: Find Your Local Stop Smoking Service: https://www.nhs.uk/better-health/quit-smoking/

What to do in an Emergency

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999

Data Protection Act 1998

The Practice fully complies with the Data Protection Act 1998. Under the Act patients have a right to be informed whether personal data about them is being processed and have the right of access to the data.

Confidentiality

Practice Staff are bound by the same confidentiality rules as Doctors. We comply fully with the Data Protection Act 1998 and Freedom of Information Act 2000.